What we ask & why.

Ready Set Care respects your privacy:

  • When you request a service at Ready Set Care you will be asked to provide consent for us to keep information about you and the service(s) you use. By engaging our services, you will in effect have provided this consent. 
  • As part of providing services to you, we will need to collect, use, store, and share your information and our privacy policy provides details on this. 
  • The information we collect assists us to keep current details about you and your needs, records to comply with service provision requirements and progress reporting, so we can provide services for you in the best possible way.
  • If you decide not to share some of your information, which is your right, it may impact our ability to provide you with the services and programs best suited to you.

How will your information be protected?

  • The privacy of your information is protected by law, and Ready Set Care implements strategies to keep your information safe.
  • Your records are only used by the staff who are working with you, and Ready Set Care uses the information only to provide you with the best care and services.
  • We may ask for general ongoing consent to share your information with services outside of Ready Set Care or if we haven't already received consent, we will ask your consent to share your information, for referral and linkages purposes. 
  • Ready Set Care may disclose your information where it is required or authorised by law.
  • Ready Set Care has a legal duty of care and may need to share information if the health, wellbeing or safety of you, or a child, is at risk.
Ready Set Care may be asked to provide information to external agencies such as the Department of Families, Fairness and Housing (DFFH) and the National Disability Insurance Agency (NDIA), other as may be relevant, to assist in the planning and monitoring of our services. 
You can get a copy of your information at any time by sending a written request via email to our privacy officer along with certified proof of identity. To contact Ready Set Care Privacy Officer, email privacyofficer@readysetcare.com.au.